ec4u survey: for the Bundestag and Landtag politician can not transmitted to authorities the measures of the economy the German politicians see the citizens in the role of a customer to the authorities mostly. Karlsruhe, June 17, 2010 – German politicians see the citizens in the role of a customer to the authorities mostly. Still have government extensive performance and service to, which they after a survey of the ec4u expert consulting ag currently only in low level meet. Only a quarter of the 198 respondents members of Parliament in the Federal and the provincial assemblies believe that the citizen towards the State has the role of a customer. The vast majority of politicians is opinion but opposite.
So a customer relationship can not exist for 41 percent already therefore, because this view would require a private relationship. Another 9 percent argued the civil power employees of the State and not its customers. 27 percent have no opinion at all, because this relationship its not let. The vote of the members on the issue, however, is clear what the citizens expect because of the offices. So, they are largely unanimous, that binding defined services are available to him. That they can feel in an acceptable position, is also granted for three-fourths of the politicians. But when it comes to comparing it with services in the economy, they show little reluctant.
Only 58 percent are of the opinion that the public administration has to offer services, customers can expect from companies. Even fewer (47 percent) judge that service quality should adhere to the standards of the economy. And a quarter of much less politicians the authorities according to the ec4u survey assign the duty, that they should seek a regular, active speech of citizens. On the other hand, the authorities are currently in the eyes of the deputies themselves from these claims still far away.