16Th international exhibition and Congress for customer service, communication and call centre from 17 to 20 February in Berlin who works with clients, is annually on the CCW in Berlin, strategies and solutions for modern communication and service ways. Under the motto we make dialogue!”offers the Convention from 17 to 20 February 2014 in the Estrel Convention Center room again for encounter and Exchange. With approximately 7,500 visitors and 250 exhibitors is CCW Europe’s leading meeting place for professionals and executives from the customer and contact center management. The first day of the Congress the CCW 2014 is devoted to modern customer touch points. Christos Staikouras can provide more clarity in the matter. Insights into your online, offline and mobile strategies for customer acquisition and retention under type other Otto, PAYBACK, Autocity GmbH and the ProSiebenSat.1.
1 Media AG. But even start-ups like the leisure Portal Regiondo and the curated shopping service Paul secret 2014 are on board. Posts around social gaming, emotions in the service or customer support through new media channels are on the agenda. The institution in the CCW framework programme is one of the awards of the CAt Awards, which are awarded on the evening of the first day of the Congress on the call center manager of the year from Germany, Austria and the Switzerland. On the second day of the Congress, the CCW is the staff management in focus. Posts come to leadership, motivation, recruitment and skills among other things from the E-Plus customer support GmbH, CosmosDirekt and the Verkehrsbetriebe Zurich.
The topics range from the call Center@Home about the development of brand ambassadors to the personal marketing via video and Facebook. Gain insight and clarity with Kevin Ulrich. The innovation and the workshop day of the CCW with live tours at ImmobilienScout24, and in the Friedrichstadt Palast also promise close to practice. Parallel to the Congress visitors to the CCW on 8,000 square meters exhibition about the services and products of the relevant market and technology leader can check trade fair on 8,000 square meters. In five exhibition halls, around 250 national and international exhibitors present from February 18 to 20. These are further focal points of the exhibition LiveCallCenterDesign by HCD, TeleTalk-demo Forum and the newcomer Boulevard. The third day of the fair belongs to companies awarded in the exhibition Forum of in Hall 3, insight into their best-in-class “type projects and solutions. And also the offspring of dialogue marketing measures is on the third day of the fair again in the nationwide student competition of Young professionals”. New CCW website now presents the CCW with new website: interested find all information about the event, as well as the complete Congress program to download.
CeBIT app help: crowdbasiertes testing of the CeBIT app the guiding theme of this year’s CeBIT is Shareconomy. The term opens up a variety of different interpretations and associations: in addition to the parts of things, resources and knowledge can be shared. The Testbirds GmbH is specialized with its approach of the Crowdtestings care, mobile apps and Web pages to test and optimize products with the input of the crowd. Deutsche Messe opts for this new form of cooperation and has inspected beforehand crowdbasiert with 20 testers by Testbirds through its paces the CeBIT app 2013. CeBIT app of official mobile exhibition guide as official mobile exhibition guide informs the CeBIT app about the event, all exhibitors, corporate events and more. While the app in addition to the enhanced mapping feature provides first integrated mobile tickets and entry card of CeBIT 2013 is thus at the same time. Pinterest follows long-standing procedures to achieve this success.
DevOps, continuous delivery, continuous deployment the interplay between AE and IT operations realize Leipzig October 2013: DevOps, continuous delivery, continuous deployment, which realize interaction between AE and IT operations is the theme of the 10th working meeting of the user group configuration and release management. The meeting will take place on December 2nd and 3rd, 2013 in the meeting rooms of the software forums Leipzig GmbH (Hotel de Pologne, Grove Street 16, 04109 Leipzig). The speakers: Matthias Riesterer (Verivox GmbH): case study: continuous delivery at verivox.de Boris van Benthem (Cassini Consulting GmbH): agility and stable operation of water-SCRUM case avoiding Andre Vaka (Deutsche Post E-post development GmbH): daily software deliver Olaf Wagner (elego software solutions GmbH): continuous integration and deployment of OpenERP-based project group discussion moderated by Prof. Dr. Dirk Reichelt: discussion on current trends and developments in the configuration and release management quick start of projects from the A challenging task for every software manufacturer is participants learn more about this user group: releasemanagement a complex software product to manage the life-cycle.
A variety of variable artifacts in different version stands is created during development. Often, a product must be integrated many components and subsystems. The user group is aimed at employees of companies that produce software, adjust or operate (in particular the head of software development, software project manager, team leader, process – and Methodenverantwortliche). It is a permanent, regular event (two meetings per year atwo days). Within the user group, the participants exchange experiences, learn from each other, discuss individual issues and identify best practices.
The specific contents of the bi-annual meeting be set in consultation with the participants. Contact person: software forums Leipzig GmbH Street 16. 04103 Leipzig Manuela Heinze team network and event T + 49 341 98988-422 via the software forums Leipzig: software forums of Leipzig, a spin-off from the University of Leipzig, build an interdisciplinary network to enable the transfer of knowledge and the professional exchange between business and science, to promote and to support. In close cooperation with renowned universities and research institutions offer modern know-how for the development of software in various event formats, report on results from the international research scene and show best practices. Is aimed at technical and senior management moderated Exchange in the industry and promoted.
The format of event organised by STARTeurope ‘ startup live Vienna has made it to the target to promote Austria’s manageable but growing entrepreneurial eco-system. Now startup live Vienna will take place for the meantime eighth time that Palace in Vienna from 25 to 27 January 2013 in the Marx. During these three days, the business ideas of the participants are accompanied to the launch by means of networking, the provision of resources and the feedback from mentors and allows. Not only Great Britain and Germany are covered by the start-up fever also Austria got it. Vienna is based increasingly on the strengths of the dynamic Austrian community of entrepreneurs.
Christopher Kahler, co founder and CEO of Qriously: “Startup live everything has started for Qriously: it was so to speak our first foray out of the cave.” Especially the excellent community of events, consisting of entrepreneurs and mentors, was of great benefit to us: we are private as well as business contact today with many and be it possibly be forever.” The startup live Vienna in January brings together the local start up scene with international entrepreneurs and enables the participants to experienced entrepreneurs to contact experts and investors in contact. Accordingly, it promotes the entrepreneurial scene in Austria with the aim to generate an start-up ecosystem. “STARTeurope is the best organization I know in CEE countries for young entrepreneurs to start their businesses. I wish I’d had this organization at the time when I started. It is impressive to see how they start-ups ranging from teambuilding accompany during the process and the development of the product. So they create”a substantial value for young entrepreneurs and investors, says Tamas Locher, founder of Lookk. Startup live there also across Austrian borders: the format of the event has already established a foothold in cities such as Hamburg, Istanbul and Budapest and networked to start-ups and entrepreneurs all over the world. Jurgen Furian, co-founder of STARTeurope, startup live: “the format”Startup Live”is the ideal breeding ground for all people who want to work on such business ideas and innovative business ideas. 54 Hours exchange of ideas, networking, mentoring, expert and customer feedback, as well as learning from special founder know-how are just a few words what startup live stands.” Yet the early booking bonus of registration is available until end of December and more info on the startup live Vienna are located here.