Read the first part read the third part by: Alejandro Rutto Martinez Este article is part of the series the art of listening, which consists of three writings in which reference is made to the importance of learning to listen and offers recommendations for those who wish to convert the ability to listen to a tool for the leadership. -Make an effort conscious and real by being there, not be distracted and understand what is being said with verbal language and non-verbal language. This effort should result in a full attention that will allow you to learn the intended message and also help him accumulate useful information to give a response commensurate with the expectations, needs, willingness and ability of commitment of each of the two parties. -You must have patience, patience is used to having to lead and not to despair when the conversation comes to a difficult point, either because it was again tense, long or monotonous. According to the Persian proverb patience is a bitter root but sweet fruit tree. In this case the bitter root is pending; the time elapsed; the words with meaning, apparently, inconsequential.
The fresh fruit is the catharsis that makes listening carefully and without cares, relief that a person feels when you can say how you feel and find who treat you. -Learn to speak when it is not time to be silent and to remain silent when it is not time to talk. Intervene at the moment opportune and only if it is necessary to do so. Silence tends to be a good ally in the fruitful talks because it invites to the other (that of other very important) can express what he feels. One of the greatest men of Europe BENJAMIN DISRAELI, praised those who know to remain silent when he said: there are quiet people who are much more interesting than the best speakers.
-Let the other person to discover, learn, and feel that it is important. This is achieved based on a worthy and decent treatment through a horizontal relationship in which both Parties perceive that they are located at the same level and in any case don’t be glimpsed some kind of superiority from our part. Feel another important is achieved based on inviting him to speak and allow to freely express their point of view. The deal, which must be respectful at all times we must add to the above. Read the first part read the third part Alejandro Rutto Martinez is a renowned journalist and Colombian writer, linked as a teacher at several Colombian universities. He is author of four books and co-author of three others in which addresses the theme of leadership, ethics, and human development. He is frequently invited as a speaker at conferences, forums, and other academic events.