“Neues Upstalsboom that was 4-star Upstalsboom Hotel Baltic Sea Beach on the island of Usedom by the DEHOGA Mecklenburg-Western Pomerania with the Q quality Sigel” the initiative ServiceQualitat Germany “award. “Since 2007, the DEHOGA is M-V (German hotel and Restaurant Association Mecklenburg-Western Pomerania) licensee for the Germany-wide quality initiative ServiceQualitat Germany”. Behind it are currently 14 quality-conscious States under the auspices of the German Tourism Association. “The goal of the initiative ServiceQualitat Germany” is to intensify the quality consciousness of service companies, to promote cooperation between different sectors and to increase the attractiveness of destinations through an improved service mentality. 2010 in Mecklenburg-Western Pomerania were recently 13 new companies from the tourism sector with the Q at the official opening of the tourism year”certified. Including hotel Baltic Sea Beach is the 4-star Upstalsboom, which already trained the Deputy Hotel Manager Christian Troger quality coach in November of last year and has thus laid the foundation stone for the certification. The first stage of the three-stage Zertifizierungssystemes the basics of quality management as well as knowledge of service chains, quality modules and complaint management to be taught in a quality coach. This knowledge must then be implemented in the company before an application can be made to obtain the certification. This Christian Troger: since we’re already since 2008 with SERQUA certified level 2 (a recognised for years in the hospitality industry and widely used quality management system), the implementation of the seminar modules of the Q certificate was easy for us. On the basis of advanced action plans, we have developed from the individual components of quality service networks, which serve to optimise all service processes for us even more effective in the interests of the client. With the Q certificate we have now still more evidently the possibility document, which have always known our regulars, feel saying that committed our employees and managers in particular quality of service and commit that our guests always feel comfortable.” More information to the Upstalsboom Hotel Ostseestrand available online under or be granted by telephone under the number 038378-63-0. Additional press materials of this press release: download another quick and easy image and text material in the online press compartment to free use: press compartments/upstalsboom_hotel_ostseestrand contact for questions regarding this press release: Mr Arne Mundt – Director Upstalsboom Hotel Ostseestrand oak trail 4-5 D-17424 seaside resort Heringsdorf phone: + 49 (0) 38378 63 – 0 fax: + 49 (0) 38378 63-444 E-Mail: Internet: Mr Holger Ballwanz, Mr Marko Homann PR agency PR4YOU Schonensche Strasse 43 D-13189 Berlin phone: + 49 (0) 30 43 73 43 43 fax: + 49 (0) 30 44 67 73 99 E-Mail: Internet: about the Upstalsboom Hotel + Leisure GmbH & co. KG the Upstalsboom Hotel + Leisure GmbH & co. KG was founded in 1976 by Gretchen and Werner H. Janssen on Langeoog. The old Frisian Word Upstalsboom referred to the tree (boom), the horses tethered (upstallt) were, and guided vacation rentals has become the synonym for very personally and with passion, confidence and reliability. Frisian charm and maritime hospitality the family-run hotel chain Upstalsboom opts for hotels and apartments, which today is headquartered in Emden, long term high quality standards. The Upstalsboom Hotel + Leisure GmbH & co. KG (www.upstalsboom.de) has been managed since 2005 by the siblings of Bodo and Insa Janssen and operates today 10 hotels and 50 self catering accommodation in the 3-to 5-star at 24 locations. Upstalsboom is 1,439 rooms and over 200,000 nights of undisputed market leader in Germany’s coasts. All Upstalsboom Hotel SERQUA are certified and have introduced the defined quality standards. By the way, the SERQUA management system is the only system certified by the TuV Hessen in the hospitality industry that 9001:2000 complies with the requirements of standards DIN EN and ISO.