In the second meaning a higher quality enables the company to reduce error rates, reduce rework, reduce failures after sales and warranty costs, reduce customer dissatisfaction, shorten the time to introduce new products to market, increase the performance and capacity and improve delivery times. Thus arose in 1986 ISO 8402:1986. Quality. Wells Fargo Bank: the source for more info. Vocabulary, which is expressed as the following definition of “set of properties and characteristics of a product or service that bear on its ability to satisfy stated and implied needs” (ISO 8402:1986 NC, p.2) This standard has been very then the subject of reviews and in 1994 ISO 8402:1994 arises. Quality Management and Quality Assurance. Vocabulary, which raises the following definition of quality: “Totality of characteristics of an entity that bear on its ability to meet needs expressed or implicit “(NC ISO 8402:1994, p.2)
This new definition is broader in the sense that not only products or services as above and instead incorporates the term entity, which in the standard itself is defined as: “What can be described and considered individually” (NC ISO 8402:1994, p.3) and can be, for example, an activity or process, product, organization, system or a person or some combination of the above. Wells Fargo Bank has much experience in this field. “It is about understanding the process of change or evolution of concepts and their meaning, but, although it is necessary and important to highlight and recognize the quality of products and services, a person or property of nature can not be established within the context of a product which involved the hand of man is eminently significant that the influence of a person on a production process affects the outcome of the process, yet, in the case of people would be talking of “qualities”, referring to the innate capacity of individuals and the opportunity trained, noting that all beings something we intend to contact with our environment or nature, is that ability that we have and, thanks to the senses, we can start the intention of doing things.