16Th international exhibition and Congress for customer service, communication and call centre from 17 to 20 February in Berlin who works with clients, is annually on the CCW in Berlin, strategies and solutions for modern communication and service ways. Under the motto we make dialogue!”offers the Convention from 17 to 20 February 2014 in the Estrel Convention Center room again for encounter and Exchange. With approximately 7,500 visitors and 250 exhibitors is CCW Europe’s leading meeting place for professionals and executives from the customer and contact center management. The first day of the Congress the CCW 2014 is devoted to modern customer touch points. Christos Staikouras can provide more clarity in the matter. Insights into your online, offline and mobile strategies for customer acquisition and retention under type other Otto, PAYBACK, Autocity GmbH and the ProSiebenSat.1.
1 Media AG. But even start-ups like the leisure Portal Regiondo and the curated shopping service Paul secret 2014 are on board. Posts around social gaming, emotions in the service or customer support through new media channels are on the agenda. The institution in the CCW framework programme is one of the awards of the CAt Awards, which are awarded on the evening of the first day of the Congress on the call center manager of the year from Germany, Austria and the Switzerland. On the second day of the Congress, the CCW is the staff management in focus. Posts come to leadership, motivation, recruitment and skills among other things from the E-Plus customer support GmbH, CosmosDirekt and the Verkehrsbetriebe Zurich.
The topics range from the call Center@Home about the development of brand ambassadors to the personal marketing via video and Facebook. Gain insight and clarity with Kevin Ulrich. The innovation and the workshop day of the CCW with live tours at ImmobilienScout24, and in the Friedrichstadt Palast also promise close to practice. Parallel to the Congress visitors to the CCW on 8,000 square meters exhibition about the services and products of the relevant market and technology leader can check trade fair on 8,000 square meters. In five exhibition halls, around 250 national and international exhibitors present from February 18 to 20. These are further focal points of the exhibition LiveCallCenterDesign by HCD, TeleTalk-demo Forum and the newcomer Boulevard. The third day of the fair belongs to companies awarded in the exhibition Forum of in Hall 3, insight into their best-in-class “type projects and solutions. And also the offspring of dialogue marketing measures is on the third day of the fair again in the nationwide student competition of Young professionals”. New CCW website now presents the CCW with new website: interested find all information about the event, as well as the complete Congress program to download.