Why are companies doing more successful than others? Why grow companies constantly while others stagnate or become smaller? A response is the continuous Verbesserungsporzess continuous improvement processes – toast – document – implement continuous improvement abbreviation or day-to-day business why are companies doing more successful than others? Why grow companies constantly while others stagnate or become smaller? Certainly, there are diverse views on these questions, and the answer is not always easy and fast. In our advice every day life, we experience two fundamentally different philosophies: that go your way very static and that the are continuously changing and pay attention to feedback from your customers and suppliers. We want to help our customers to see improvements and changes as an opportunity and not a threat to the company or its own position, so Jurgen Golda of the P2 consult. (www.p2consult.de). There is a clear philosophy, when it asks for changes, questions and she admits as a continuous process in the company. This involves not only first and foremost to big changes, but the many small things that cost time and money last but not least in everyday work.
Where are these improvements? Let’s see this in four main groups of customers and suppliers employees and managers/directors questions you your customers and suppliers, what needs they have on your business. Introduce a complaints management system, so that your customers have also the chance to tell you why they are less would buy or even change. Any complaint for example must not be as negative rating for your products, but may be the beginning of product improvement, on the contrary, which attracts more customers. In addition, you should motivate your employees to participate in the change or improvement. Here, creating a platform where improvements listed, discussed and can be decided to place the subject in the whole company. On October 17, 2008 to do this, we carry out a workshop in Unna (close to Dortmund). This workshop aims, is to sensitise you for this topic and to tools demonstrate concretely, to handle like this. For more details see: geschaeftsfelder/consulting/weiterbildung.html Jurgen Golda